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Return Shipping Repair Service

We offer nationwide equipment repair service via return shipping. Customers can send faulty equipment or core components to our designated repair center, where experienced engineers conduct comprehensive inspection, fault diagnosis, precision repair, and aging testing. The repaired equipment will be returned, ensuring it is restored to its original factory performance.

On-Site Service Dispatch

For complex issues that cannot be resolved remotely or require on-site commissioning, we provide on-site engineer support. Based on the customer’s location, we dispatch nearby technical personnel to perform on-site fault diagnosis, equipment installation, precision calibration, and maintenance, efficiently resolving production line issues.

Online Technical Support

A 24/7 technical support channel is available via phone, WeChat, and remote assistance to instantly address customer inquiries regarding equipment operation, parameter settings, routine maintenance, and minor fault handling. Professional guidance is provided to minimize downtime.

Warranty & Spare Parts Service

We strictly adhere to product warranty commitments. Within the warranty period, any non-artificial damage is repaired or replaced free of charge. We have established a comprehensive spare parts inventory, offering genuine original parts to ensure long-term stable equipment operation.

Technical Training Service

We provide professional training for customer operators on equipment operation, safety procedures, and basic maintenance, empowering customers to manage their equipment independently and reducing the occurrence of faults.

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